Elite Outdoor Gear delivers all items via EParcel post throughout Australia. All packages are fully trackable and customers will receive a tracking number by email which can be located through the Australia Post Website. We choose to ship with EParcel Post to ensure fast customer service and to help keep the integrity of the product during delivery as the items are fully trackable. Usual delivery time is 1-3 days from your order date. All orders are fully tracked and insured. We ship all orders under $99 for a reduced flat rate of $7.95 and Express delivery is available from checkout for $14.95. If your order is $99 or over, standard shipping is free and Express delivery is available for $7.95.
It is the policy of Elite Outdoor Gear to have replacement items returned or replaced as quickly as possible in cases where the device or goods arrive non-functional at the customers delivery address. Elite Outdoor Gear provides 7 days in which to be notified of an item which is not functioning on arrival. In these cases, Elite Outdoor Gear will freight a replacement item to the customer. However it remains the responsibility of the customer to ensure the faulty unit is returned to us for exchange.
For more information on our warranty policy or to request a warranty return, click here.